Shipping & Returns | Phytomone London

Phytomone London

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Shipping & Returns

Shipping & Delivery

Delivery Information

Please Note - 


Import and VAT costs are the liability of the customer for non-UK orders. Please note that charges may apply, these are dependent on the order total.

 

**PLEASE CHECK YOUR EMAIL FOR A TRACKING NUMBER**
ALL OUR ORDERS ARE SENT BY COURIER FOR NEXT DAY DELIVERY.

It is important to include a mobile telephone number for all orders. This will ensure that the courier can contact you quickly if need be and deliver your order without any delays. Please check your email for a tracking number and report to us if not received a soon as possible.

 

 Non-EU and Non-US orders are final and cannot be cancelled, returned or refunded.

Delivery Methods

We offer a Next Day Delivery service for UK orders.
Please ensure you check your email for courier tracking details
This is our standard delivery choice on the checkout page and is valid Monday - Thursday before midday. Orders placed after midday with the Next Day Delivery option chosen will be dispatched on a Next Day Service the next working day.

For Standard Delivery we aim to dispatch the majority of orders within 24 hours but this may take up to 48 hours

SHIPPING

Non-UK orders are sent via Courier which is a tracked and signed for service.

Due to customers restrictions, we are currently unable to ship to Russia.


1. Delivery of the Goods shall be made by the Seller to the Buyer or, if some other place for delivery is agreed by the Seller, by the Seller delivering the Goods to that place. The Seller shall notify the Buyer that the Goods are ready for collection.

2. Any dates quoted for delivery of the Goods are approximate only and the Seller shall not be liable for any delay in delivery of the Goods howsoever caused. Time for delivery shall not be of the essence unless previously agreed by the Seller in writing. The Goods may be delivered by the Seller in advance of the quoted delivery date.

3. Charges and Lead time

Europe: via DHL/UPS/FEDEX - 3-5 working days lead time delivery.

The Rest of the World : via DHL/UPS/FEDEX - 4-7 Working Days lead time delivery.

Charges are displayed on your checkout cart.

Please note- Import Tax is payable by the consumer not Phytomones  LTD

Please note- Customer is liable for the cost to re-direct orders from original address. If orders are being returned due to a change of mind, the customer is liable for the cost of this return which may be more than originally paid for shipping.

 

TERMS OF USE

 

PLEASE READ! Phytomones Ltd REQUIRES CONSIDERATION FOR AND AS A CONDITION OF ALLOWING YOUR USE OF Phytomones Ltd website .

 

BY ACCESSING OR USING THIS SITE YOU REPRESENT THAT YOU HAVE THE FULL AUTHORITY TO ACT TO BIND YOURSELF, ANY THIRD PARTY, COMPANY, OR LEGAL ENTITY, AND THAT YOUR USE AND/OR INTERACTION, AS WELL AS CONTINUING TO USE OR INTERACT, WITH THE SITE CONSTITUTES YOUR HAVING READ AND AGREED TO THESE TERMS OF USE AS WELL AS OTHER AGREEMENTS THAT WE MAY POST ON THE SITE.

 

BY VIEWING, VISITING, USING, OR INTERACTING WITH Phytomones Ltd OR WITH ANY BANNER, POP-UP, OR ADVERTISING THAT APPEARS ON IT, YOU ARE AGREEING TO ALL THE PROVISIONS OF THIS TERMS OF USE POLICY AND THE PRIVACY POLICY OF PHYTOMONES LTD

 

PHYTOMONES LTD SPECIFICALLY DENIES ACCESS TO ANY INDIVIDUAL THAT IS COVERED BY THE CHILDREN'S ONLINE PRIVACY PROTECTION ACT (COPPA) OF 1998.

 

PHYTOMONES LTD RESERVES THE RIGHT TO DENY ACCESS TO ANY PERSON OR VIEWER FOR ANY LAWFUL REASON. UNDER THE TERMS OF THE PRIVACY POLICY, WHICH YOU ACCEPT AS A CONDITION FOR VIEWING, Phytomones Ltd IS ALLOWED TO COLLECT AND STORE DATA AND INFORMATION FOR THE PURPOSE OF EXCLUSION AND FOR MANY OTHER USES.

 

THIS TERMS OF USE AGREEMENT MAY CHANGE FROM TIME TO TIME. VISITORS HAVE AN AFFIRMATIVE DUTY, AS PART OF THE CONSIDERATION FOR PERMISSION TO ACCESS PHYTOMONES LTD , TO KEEP THEMSELVES INFORMED OF SUCH CHANGES BY REVIEWING THIS TERMS OF USE PAGE EACH TIME THEY VISIT PHYTOMONES LTD .

 

PARTIES TO THE TERMS OF USE AGREEMENT

 

Visitors, viewers, users, subscribers, members, affiliates, or customers, collectively referred to herein as "Visitors," are parties to this agreement. The website and its owners and/or operators are parties to this agreement, herein referred to as "Website."

 

USE OF INFORMATION FROM THIS WEBSITE

 

Unless you have entered into an express written contract with this website to the contrary, visitors, viewers, subscribers, members, affiliates, or customers have no right to use this information in a commercial or public setting; they have no right to broadcast it, copy it, save it, print it, sell it, or publish any portions of the content of this website. By accessing the contents of this website, you agree to this condition of access and you acknowledge that any unauthorized use is unlawful and may subject you to civil or criminal penalties. Again, Visitor has no rights whatsoever to use the content of, or portions thereof, including its databases, invisible pages, linked pages, underlying code, or other intellectual property the site may contain, for any reason or for any use whatsoever. In recognition of the fact that it may be difficult to quantify the exact damages arising from infringement of this provision, Visitor agrees to compensate the owners of Phytomones Ltd with liquidated damages in the amount of GBP £100,000, or, if it can be calculated, the actual costs and actual damages for breach of this provision, whichever is greater. Visitor warrants that he or she understands that accepting this provision is a condition of accessing Phytomones Ltd and that accessing Phytomones Ltd constitutes acceptance.

 

OWNERSHIP OF WEBSITE OR RIGHT TO USE, SELL, PUBLISH CONTENTS OF THIS WEBSITE

 

The website and its contents are owned or licensed by the website's owner. Material contained on the website must be presumed to be proprietary and copyrighted. Visitors have no rights whatsoever in the site content. Use of website content for any reason is unlawful unless it is done with express contract or permission of the website.

 

HYPERLINKING TO SITE, CO-BRANDING, "FRAMING" AND REFERENCING SITE PROHIBITED

 

Unless expressly authorized by website, no one may hyperlink this site, or portions thereof, (including, but not limited to, logotypes, trademarks, branding or copyrighted material) to theirs for any reason. Furthermore, you are not permitted to reference the URL (website address) of this website or any page of this website in any commercial or non-commercial media without express permission from us, nor are you allowed to 'frame' the site. You specifically agree to cooperate with the Website to remove or de-activate any such activities, and be liable for all damages arising from violating this provision. In recognition of the fact that it may be difficult to quantify the exact damages arising from infringement of this provision, you agree to compensate the owners of Phytomones Ltd with liquidated damages in the amount of GBP £100,000, or, if it can be calculated, the actual costs and actual damages for breach of this provision, whichever is greater. You warrant that you understand that accepting this provision is a condition of accessing Phytomones Ltd and that accessing Phytomones Ltd constitutes acceptance.

 

DISCLAIMER FOR CONTENTS OF SITE

 

Phytomones Ltd disclaims any responsibility for the accuracy of the content appearing at, linked to on, or mentioned on Phytomones Ltd . Visitors assume all risk relating to viewing, reading, using, or relying upon this information. Unless you have otherwise formed an express contract to the contrary with us, you have no right to rely on any information contained herein as accurate. We make no such warranty.

 

DISCLAIMER FOR HARM CAUSED TO YOUR COMPUTER OR SOFTWARE FROM INTERACTING WITH THIS WEBSITE OR ITS CONTENTS. VISITOR ASSUMES ALL RISK OF VIRUSES, WORMS, OR OTHER CORRUPTING FACTORS.

 

We assume no responsibility for damage to computers or software of the visitor or any person the visitor subsequently communicates with from corrupting code or data that is inadvertently passed to the visitor's computer. Again, visitor views and interacts with this site, or banners or pop-ups or advertising displayed thereon, at his own risk.

 

DISCLAIMER FOR HARM CAUSED BY DOWNLOADS

 

Visitor downloads information from this site at this own risk. Website makes no warranty that downloads are free of corrupting computer codes, including, but not limited to, viruses and worms.

 

LIMITATION OF LIABILITY

 

By viewing, using, or interacting in any manner with this site, including banners, advertising, or pop-ups, downloads, and as a condition of the website to allow his lawful viewing, Visitor forever waives all right to claims of damage of any and all description based on any causal factor resulting in any possible harm, no matter how heinous or extensive, whether physical or emotional, foreseeable or unforeseeable, whether personal or commercial in nature. For any jurisdictions that may now allow for these exclusions our maximum liability will not exceed the amount paid by you, if any, for using our website or service.

 

Additionally, you agree not to hold us liable for any damages related to issues beyond our control, including but not limited to, acts of God, war, terrorism, insurrection, riots, criminal activity, natural disasters, disruption of communications or infrastructure, labor shortages or disruptions (including unlawful strikes), shortages of materials, and any other events which are not within our control.

 

INDEMNIFICATION

 

Visitor agrees that in the event he causes damage to us or a third party as a result of or relating to the use of Phytomones Ltd , Visitor will indemnify us for, and, if applicable, defend us against, any claims for damages.

 

SUBMISSIONS

 

Visitor agrees as a condition of viewing, that any communication between Visitor and Website is deemed a submission. All submissions, including portions thereof, graphics contained thereon, or any of the content of the submission, shall become the exclusive property of the Website and may be used, without further permission, for commercial use without additional consideration of any kind. Visitor agrees to only communicate that information to the Website, which it wishes to forever allow the Website to use in any manner as it sees fit. "Submissions" is also a provision of the Privacy Policy.

 

NOTICE

 

No additional notice of any kind for any reason is required to be given to Visitor and Visitor expressly warrants an understanding that the right to notice is waived as a condition for permission to view or interact with the website.

 

DISPUTES

 

As part of the consideration that the Website requires for viewing, using or interacting with this website, Visitor agrees to use binding arbitration for any claim, dispute, or controversy ("CLAIM") of any kind (whether in contract, tort or otherwise) arising out of or relating to this purchase, this product, including solicitation issues, privacy issues, and terms of use issues.

 

In no case shall the viewer, visitor, member, subscriber or customer have the right to go to court or have a jury trial. Viewer, visitor, member, subscriber or customer will not have the right to engage in pre-trial discovery except as provided in the rules; you will not have the right to participate as a representative or member of any class of claimants pertaining to any claim subject to arbitration; the arbitrator's decision will be final and binding with limited rights of appeal.

 

The prevailing party shall be reimbursed by the other party for any and all costs associated with the dispute arbitration, including attorney fees, collection fees, investigation fees, travel expenses.

 

JURISDICTION AND VENUE

 

If any matter concerning this purchase shall be brought before a court of law, pre- or post-arbitration, Viewer, visitor, member, subscriber or customer agrees to that the sole and proper jurisdiction to be the state and city declared in the contact information of the web owner unless otherwise here specified. In the event that litigation is in a  court, the proper court shall be the closest court to the owner of Phytomones Ltd 's address.

 

APPLICABLE LAW

 

Viewer, visitor, member, subscriber or customer agrees that the applicable law to be applied shall, in all cases, be that of the state of the owner of Phytomones Ltd .

 

CONTACT INFORMATION

 

The Seller of this product is:

 

Mailing address:

Phytomones Limited
International House,
142 Cromwell Road,
KENSINGTON,
London
SW7 4EF

 

Contact Email: supportgroup@phytomone.com, All Rights Reserved.

 

Refunds/Returns

 

Refunds - Shortages and breakages must be notified to use within 24 hours of delivery.

Returns
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.


Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.



There are certain situations where only partial refunds are granted (if applicable)

Any item that is returned more than 7 days after delivery is not eligible for refund.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at supportgroup@phytomone.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at supportgroup@phytomone.com and send your item to:

International House142 Cromwell Road, KENSINGTON, London SW7 4EF

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping of returns
To return your product, you should mail your product to:

International House142 Cromwell Road, KENSINGTON, London SW7 4EF

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £40, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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